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SALISBURY UNIVERSITY

IT Help Desk/Technology Support

Internet Setup for Gaming Consoles, SmartTVs, and other Network Devices

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If you want to use a gaming console, smart television or other network device on the SU wired network or the SU-Connect wireless network, you will need to register your device online at http://support.salisbury.edu/User (log in with your SU username and password).

  • Click Devices/Gaming Consoles in the "Report a Problem" section on the Online Ticketing site and fill out the requested information to register your device.
  • You will receive an email notification when your support ticket was resolved and your device is registered for use on the SU wireless network.

Once your gaming console (i.e., Microsoft Xbox, Nintendo Wii, Sony PlayStation, etc.), smartTV (i.e., Apple TVs, Samsung SmartTVs, etc.) or other network device is registered, you will need to connect your device to SU-Connect. See your device's manual for information on how to connect it to a wireless network.

All game consoles, DVD players, or televisions which require network connectivity should be connected via wired Ethernet if possible. These devices can be connected to SU-Connect only, though significant latency may be expected.

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Find your MAC Address

For some devices, like game consoles, you need to submit a request to register to use SU-Secure. You'll need a MAC address as part of the ticket. Use this guide to find out How to Find Your Mac Address.

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Wireless Printers, Google Chromecast and Other Devices That Connect To Each Other Over Wi-Fi

Devices which require a Wi-Fi connection to another device on the network in order to function will not work with our SU wireless network. For example, Google Chromecast requires an app to be installed on a computer or mobile device to setup and operate the Chromecast. This app needs the computer or mobile device to be able to see and access the Chromecast on the wireless network in order to function, which is not possible on the SU wireless network.

Devices which are able to be set up as a standalone device can work, but functions that depend upon a wireless connection to another device would not work. Wireless printers and storage devices would not function wirelessly, but may still function if they are connected directly to the computer. Media devices like Apple TV would also still be able to be setup and connect to the wireless network to use such services like streaming media (Netflix, Hulu, etc.), but the wireless screen sharing and media sharing capabilities would be unavailable on the SU wireless network.

When in doubt, please submit a ticket to the IT Help Desk at http://support.salisbury.edu to inquire about your devices compatibility with our SU wireless network prior to purchasing or bringing your device to campus.

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