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Salisbury University
A Maryland University of National Distinction
SALISBURY UNIVERSITY

IT Help Desk/Technology Support

Information for Parents of SU Students

During Orientation 101, Information Technology provides a concurrent session to provide you with information about the services that are provided to your student by Information Technology, including email, internet access, printing services and information about software discounts. If you are unable to attend one of our sessions during Orientation 101, you can find the information in the guides below. Feel free to contact the IT Help Desk at 410-677-5454 with any questions you may have.

Frequently Asked Questions

1.

Can I get access to my student's GullNet account?

While we can only assist the student with issues related to their GullNet account access, there are many functions that can be performed without needing to access GullNet. Please call the IT Help Desk for assistance at 410-677-5454.

2.

How can I put money on my student's GullCard?

Parents can add money to a student's GullCard by going to the Manage Your Gull Card Account page and clicking the Manage Account button. Then click the Parental Deposit tab in the upper right corner. You'll need the student ID and student's birthdate.

Parents can also add money to a student's GullCard by mailing a check to the Salisbury University Cashier's Office.

3.

How can I pay my student's bill?

Information and instructions on all the methods of payment can be found on the SU Cashier's GullNet Make Payment page.

4.

When will my student be able to access the Student Health Web Portal to complete the questionnaire?

The Student Health Web Portal is available once your student has received their SU email address and account password information. Your student will log in with their SU username and password.

 

5.

How can I help my student change their password?

Your student can change their password through the Password Assistance page. Prior to Orientation 101, your student will use the GullNet Password Reset (Incoming/Prospective Students Only) section to have a password emailed to their email address on file. Once they have their full SU email address, they can setup and use the SU Password Reset System to reset their password at will. Note that just prior to Orientation 101, your student's password will reset to the original password, and won't be able to be changed until after Orientation.

If the student is unable to reset their password, they will need to call the IT Help Desk directly for assistance at 410-677-5454 between the hours of 7am and 7PM Monday through Friday. We are unable to reset passwords for anyone but the account holder. 

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Salisbury University 1101 Camden Avenue Salisbury, MD 21801 410-543-6000

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