Customer Service/Telecommunications Program May 30

SALISBURY, MD---Customer service and telecommunications expert Bill Druy presents the seminar “A Passion of Service (How to Win Customers and Reduce Lost Sales) on Wednesday, May 30, in the Worcester Room of the Commons at Salisbury State University.

Co-sponsored by the Salisbury Area Chamber of Commerce and Eastern Region Small Business Development Center, the session will be offered at 9 a.m. and again at 1 p.m.

Drury, whose presentations and videotapes instruct over 20,000 people each year, will cover the topics of: who really signs your paycheck?, staying motivated, making a great first impression, creating a vision for service, communicating respect to every customer, personalizing your voice, listening, handling the irate customer, overcoming stress and burnout and handling the 10 most difficult customers.  

The fee for the seminar is $ 69 for Chamber members and $89 for non-members, discounts for groups available.

For more information or to sign-up contact the Salisbury Chamber of Commerce at 410-749-0144 or e-mail chamber@salisburyarea.com.